Client FAQs - Connaught Resourcing

What types of healthcare professionals do you supply?

We recruit across a wide range of clinical and non-clinical roles, from Band 3 Healthcare Assistants to Band 8 Advanced Clinical Practitioners and everything in between. Many of our roles tend to be within emergency and urgent care including the NHS 111 service. If your role is specialist then we also offer bespoke recruitment campaigns, please get in touch to discuss your specific requirements and we will always do our best to help.

Do you cover temporary, permanent, or contract placements?

We support all staffing models from ongoing temporary cover for a flexible workforce, fixed-term placements or permanent options for your long-term workforce needs. You can choose the arrangement that works best for your organisation.

How quickly can you provide staff?

This depends on the role and the required compliance. For our most requested roles we always have an active pool of compliant candidates to speed up the process. For permanent roles, timelines vary based on market availability, but we will always give you an estimated delivery time at set up and keep you updated throughout the campaign.

How do you ensure candidates are fully compliant?

All candidates go through rigorous checks, including:

Enhanced DBS check
Right‑to‑work verification
Professional registration (e.g., NMC, HCPC)
Mandatory training and skill assessments
Employment references
Immunisation records (where applicable)

We adhere to NHS Employment Check Standards; we operate on the CCS and HTE frameworks and are proud of our exceptional audit scores.

Can we book staff at short notice?

Absolutely. Our dedicated consultants monitor staffing needs in real time and can assist with same‑day or emergency cover, depending on availability.

What areas or regions do you cover?

We supply healthcare professionals nationwide, our consultants supporting specific regions to ensure fast response times and a tailored service.

What are your rates or fees?

For temporary NHS roles, we, of course, adhere to our agency capped rates. Outside of this, we continue to ensure that are rates are as reasonable as possible – we often find that our agency staff work out to be the same equivalent cost as a permanent staff member.

For permanent recruitment, fees are typically based on a percentage of the candidate’s annual salary. We provide transparent pricing and no hidden fees.

Do you offer account management?

Yes. Each client receives a dedicated account manager who handles bookings, workforce planning, compliance queries, and ongoing support. This can also be tailored to your individual needs.

How do we reach you when your office is closed?

We always have someone available 24/7. When our office is closed, we have an on-call consultant who is available any time of day to help with emergency cover or support with any issues that can’t wait.

What happens if a candidate cancels or doesn’t attend?

We will immediately source a replacement and keep you updated throughout the process. Our team works proactively to minimise disruption and ensure continuity of care.

Can you help with high‑volume or project recruitment?

Yes, we offer tailored solutions for new service openings, seasonal peaks and rapid turnaround projects. We can scale delivery based on your needs.

Why should we work with your agency?

Clients choose us and often keep returning due to our reliability, high compliance standards and transparent pricing. We have many years of experience in this market – we started out in 2012 recruiting for NHS Direct and our experience has developed into many areas of emergency and urgent care since.